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Blocks to Listening

It is common, when listening to someone else speak, to be formulating a reply whilst the other person is still talking. However, this means that we are not really listening to all that is being said.

Even good listeners are often guilty of critically evaluating what is being said before fully understanding the message that the speaker is trying to communicate. The result is that assumptions are made and conclusions reached about the speaker’s meaning, that might be inaccurate. This and other types of ineffective listening lead to misunderstandings and a breakdown in communication.

There are many things that get in the way of listening and you should be aware of these barriers, many of which are bad habits, in order to become a more effective listener.

Barriers and bad habits to effective listening can include:

 

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Active Listening in Mediation

The object of active listening in conflict resolution is to acquire and demonstrate understanding of the other, which will serve as a basis for reaching joint decisions and resulting in resolving a conflict. In order to succeed in this, active listening has to focus on common problems in oral interpersonal communication. This presentation mentions the few ways in which active listening can be practiced and also deal with communication pitfalls during mediation.